FAQ

Table of Contents

Atomizers

I just got a brand new atomizer; why does it taste funny?

After opening and installing a new atomizer it's recommended that you either prime the coil or let the coil sit for a few minutes while your e-liquid soaks in. To prime a coil you drip your e-liquid directly on the areas where you see white cotton. Doing this pre-soak step will ensure that once you activate your device and take a hit, you won't get a burnt taste. Before activation make sure your wattage is set to at least 10 watts below recommended for the first couple hits.

How many drops of e-liquid should I put on my atomizer?

It varies depending on the size of the coil and how much cotton is on the inside. We suggest putting 3 to 5 drops on the coil before you fill up your tank. The cotton can be found on the outside of the coil and the inner walls of the coil.

I bought a new drip tip, but I can't figure out how to get it on, what do I do?

Most tanks either have 510 or 810 size drip tips. Other styles now have a sleeve and even a delrin style that either screws in or fits over the piece on top of the tank where the old tip used to go.

I use a high nicotine level should I use a dripper atomizer?

If you would like to try sub-ohming or rebuildable atomizers, it is important to know that your nicotine level should not be high. Doing so is very likely to cause a sore throat, an extremely rough throat hit, and an unpleasant vaping experience. With that said, some people do vape high nicotine levels out of drippers, though we don't recommend it. Most people can not handle the hit of that kind of vaping experience and possibly get too much nicotine out of the hit causing an elevated heart rate, lightheadedness, sore throat, cough, shakiness, and more.

Can I use any atomizer with any battery setup?

No, atomizers vary in resistance and ohms and are not always compatible with batteries or the voltage and wattage settings of the devices. Users need to understand what resistance atomizers can be paired with what voltage or wattage settings on their devices, please check instruction manuals on atomizers and devices to ensure you are pairing them correctly. If you have any questions or concerns do not hesitate to call us directly at (817) 583-6409 or email support@vixenvapors.com

Chargers

What kind of batteries can I charge on external chargers like the Lithicore Edge Charger?

Any rechargeable 18mm or 18650 battery is okay to use in this charger.

What do the flashing lights mean?

This means the battery is currently charging! Yay!

How can I tell when my battery is finished charging?

Whenever the LED indicator light stops blinking the battery is fully charged.

How do I safely store batteries?

For rechargeable batteries that are for mod devices, such as; 18350 batteries, 18490 batteries, 18500 batteries, 18650 batteries, 26650 batteries, and others, we advise our customers to store these batteries in a battery safety box in a cool dry place, out of direct heat and sunlight, and away from other metal objects. Rechargeable batteries should not be stored in mods, on a charger, or freely in pockets or bags.

For batteries that are contained such as an eGo-C or Kanger EVOD battery, we advise our customers to turn it off for storage and we recommend not storing them in the pockets of pants, as if it is forgotten, the battery can be damaged when the user sits down or bends over. These batteries can generally be kept in bags and shirt pockets with no problem, so long as they are turned off. If the battery does not have an on and off feature we recommend disconnecting the battery from the atomizer and storing them both in a carrying case.

What can happen if batteries are not stored properly?

Batteries that are improperly stored can go into what is called a thermal runaway. What usually happens is that a battery comes in contact with other metal objects and those objects complete a "circuit" that causes the battery to start heating up and the battery reaches a point where it is creating its own heat and can not stop. Once the battery can not stop producing its own heat it is in thermal runaway. Most batteries are designed to vent when they go into thermal runaway, and have two vent holes located somewhere on the battery to allow the chemicals inside of the battery cell to escape the metal casing of the battery cell, most are located on the positive nipple of the battery. Venting is a safety feature of batteries that keeps the batteries from exploding. If the batteries could not vent the pressure from the heated chemicals inside the battery cell would cause the battery casing to explode sending out metal shrapnel and a spray of heated chemicals. Thermal runaway can also happen if the battery is exposed to extreme heat, such as leaving a battery in a hot car, or in direct sunlight.

My battery looks like it has a cut in it, is it still safe to use?

No, any battery that has noticeable, visible damage, such as; gouges, holes, deep scratches or cuts, rips or tears in the wrapping, or dents, should NOT be used and disposed of immediately.

How do I safely dispose of the batteries?

All Lithium-Ion batteries should be recycled at a battery recycling facility. We recommend keeping them in a battery safety box until they are disposed of or using electrical tape to wrap the positive and negative posts of the battery and then taking them to the recycling facility. Most hardware stores will recycle rechargeable batteries, but to find a facility near you visit:

https://www.call2recycle.org/locator/

Can I use any charger to charge my rechargeable batteries?

No, different chargers are meant to charge different batteries. You should always check the manual of the battery charger to determine the batteries it is capable of charging, as well as the output levels of the charger. You should also check the acceptable levels that batteries can be charged with. Using chargers that output too high of an amperage can damage your batteries and could cause them to vent. It is very important to ensure you are charging batteries on the appropriate charger. We also advise our customers to look into the quality of charger they are using, some chargers on the market are extremely low quality and are not safe to use for charging lithium-ion batteries.

Can I just leave my batteries on the charger?

Well, you should only leave the batteries on the charger while they are actively charging, and only charge batteries when you are home to monitor the charging of the battery. Once a battery is fully charged, it should be taken off the charger and stored in a battery safety box until it is needed for use.

eGo Batteries

How do I turn on my battery?

To turn on a battery, you simply click the button 5 times within 2 seconds. The same process will also turn the battery off.

Why is my battery not firing?

Your battery may not be activating the atomizer for a number of reasons including: the battery is not turned on, the battery is dead, or the battery has been damaged. First, check to make sure the battery is turned on and has power, if no light is illuminated when you press the button, the battery is turned off or the battery is broken. For most battery mods or pod systems that have a screen, an error message will show up letting you know what the problem is. Depending on the error message our team can help diagnose the problem so please call us at (817) 583-6409 or email us at service@vixenvapors.com, we will try to help troubleshoot it over the phone.

What do the different LED colors of my battery mean?

We are glad you asked!

Most devices have a few different ways to let users know information regarding their battery life. Some devices with a screen will display the battery percentage as well as estimated charging time when you plug it in to charge. Others will have a single indicator light that once you plug it up, will turn off when the device is charged. The most basic is red, yellow, and green. Red meaning either low battery or battery dead, yellow meaning half charge and green meaning fully charged.

If you have any problems or have additional questions about LED colors, please contact us!

How to I change the Power mode on my battery?

Depending on the type of battery you are using there are many different modes available to users. There is wattage/power mode, TC mode (Ni, SS, Ti), bypass mode or VPC. To access these settings you can press the fire button a certain amount of times, and then use the arrows on your device to switch between modes. But accessing these modes can vary based on the device.

If you have any problems or have additional questions please contact us!

How long is my battery supposed to last?

It varies based on the size of the internal or external battery(s) and how much you use your device throughout the day.

Does it hurt my battery if I leave it on all the time?

NO the battery is only drained when the button is depressed. With that said, if you do not turn off your battery and the button gets pressed while it is sitting in your pocket or purse, this can ruin your atomizer or have worse outcomes, we highly recommend turning your battery off when you are not using it.

Does it hurt my battery if the battery gets liquid on it?

If your battery comes into contact with a little liquid, it should be fine, however, these batteries are not waterproof or even water resistant, so submerging your battery in water can destroy the battery as it can get inside the battery compartment and ruin the circuitry.

What is the proper method of charging my eGo style battery?

There are two ways to charge your eGo style battery. The first way is to unscrew the metal cap at the bottom and plug the mini or micro USB into its hub, then plug the full USB jack into either a compatible wall adapter, car adapter, or a USB port on a computer. Make sure the Wall adapter and Car adapter are then plugged into a power source. The second way is to unscrew the tank from the battery and then screw the battery onto a fast USB charger. The charger cable will turn red to indicate it is charging and will turn green when the battery is fully charged.

Please be warned: Wall adapters must be designed to output 5 volts and .5 amps. Most cell phone or tablet wall adapters can and will damage your battery.

General Vaping Inquiries

What is an Electronic Cigarette? What is Vaping?

Vaping is what we call the use of an electronic cigarette. Likewise, people that use electronic cigarettes are known as "Vapers." Electronic Cigarettes are battery operated devices that allow users to simulate smoking without the combustion or the large quantity of toxic chemicals and carcinogens that go along with smoking tobacco cigarettes. Electronic cigarettes work by atomizing a liquid nicotine solution, turning the liquid into a vapor that is then inhaled and exhaled by the user. While there are a ton of different options as far as devices go, they tend to all work in the same manner. An electronic cigarette has a battery compartment that has a connection point for a part we refer to as an atomizer, this is the part of the electronic cigarette that heats the e-liquid. The atomizer typically houses some sort of wicking that absorbs the e-liquid, this makes sure the coils of the atomizer stay lubricated. When the battery is activated it causes the atomizer to heat up, this turns the e-liquid into a vapor that is then inhaled and exhaled.

Is vaping safe?

While this industry and these devices have been around for a decade, there are still many questions as to whether they can be deemed safe. What we think is important to keep in mind is when comparing vaping to smoking tobacco cigarettes, the research seems to indicate that it is a safer option, though we cannot say "it is safe." There are a lot of things that are unknown about electronic cigarettes and e-liquids and more studies are needed to determine their safety.

We wholeheartedly believe in electronic cigarette products and how well they work, we believe they are absolutely a better option than smoking tobacco cigarettes and believe this is the best form of tobacco harm reduction produced today.

Are open system electronic cigarettes dangerous?

Well that depends on who you talk to. There is a lot of speculation being lobbied by big tobacco companies that open system electronic cigarettes are easy to tamper with and easy to mislabel. They further support the ban of this style of electronic cigarettes in favor of what we call "cigalikes," which is a battery connected to a cartomizer and prefilled with mass manufactured e-liquid. The theory is that the cigalike electronic cigarettes cannot be tampered with because you cannot disconnect the cartomizer to refill it. Gee, this sounds like a business move on big tobacco doesn't it? What we know is that open system electronic cigarettes may be at risk for tampering, there is no rate of incidents to support the claim that they are dangerous. Open system electronic cigarettes allow you the user to make the decisions about your electronic cigarette use. You can pick your style of battery or mod, choose your style of atomizer, whether it is a tank, RDA or cute little 510 atomizer, and it allows you to choose the e-liquid you want to vape.

The potential problem comes in with the e-liquid manufacturing process, companies could be using inferior products in the manufacturing of e-liquid. This is also true of the hardware, it could be cheaply made or manufactured with cheap parts which potentially makes it dangerous.

What are the components of an Electronic Cigarette?

The basic parts of an electronic cigarette are the battery, this comes in many shapes, sizes, and styles, this part of the electronic cigarette provides power to the atomizer. The atomizer/coil is the part of an electronic cigarette that is responsible for heating the e-liquid turning it into a vapor. Atomizers can be housed inside of a tank or a cartomizer. Most of the time, the atomizer contains a heating coil that is wrapped around a wicking material. The wicking material absorbs the e-liquid and keeps the coil lubricated. Then the last piece of an electronic cigarette is some form of a mouthpiece.

Do electronic cigarettes have more chemicals than tobacco cigarettes?

From what we know based on the studies that have been published, no. The main ingredients in the e-liquid used in electronic cigarettes are propylene glycol (PG), vegetable glycerin (VG), liquid nicotine typically based in PG or VG, and flavorings, also typically based in PG, VG, or ethyl alcohol. There are around 600 known additives in tobacco cigarettes.

For more information on the ingredients in tobacco cigarettes visit some of these resources:

Why are there so many news reports warning against the dangers of electronic cigarettes?

It is the job of news departments to report on hot topics in the media, while we believe that most of the time they are just doing their job, sometimes their reports are not accurate representations of the data uncovered by the studies they are reporting on. Their reports can be misguided or they can misrepresent the data, this is usually due to a lack of knowledge relating to the use of electronic cigarettes.

Is there nicotine in the e-liquid used in electronic cigarettes?

Yes, and no. Nicotine is completely optional.

Is there anything I should be worried about when using an electronic cigarette?

Yes, you should be concerned about the ingredients and the quality of ingredients in your liquid. The VG and PG used should be USP food grade, we recommend the VG being palm based, as some people can have allergies to VG that is derived from coconut.

When you are looking into hardware, you want to make sure the hardware is reliable and high quality. You should thoroughly check your device or mod for appropriate venting holes, and make sure the batteries you are using in your device are IMR high discharge batteries, and ensure the batteries you use are safe chemistry. This will prevent some very unfortunate possibilities. Further we recommend using high quality batteries and always storing them inside an approved battery storage box when not in use. This will prevent the battery from shorting out and causing damage to your property or person. We also suggest removing batteries from devices when the device is not in use, or turn the device off if you cannot remove the battery.

We recommend following all directions with any product to the T, and only use products approved for your level of experience with electronic cigarettes.

Can minors purchase electronic cigarettes?

No, you must be 21 years of age to purchase an electronic cigarette.

Mods and Other Devices

What is a Variable Voltage Mod?

A variable voltage mod is a mod that allows the user to adjust the voltage going to the atomizer without any external help. Keep in mind if the voltage is too high, it could damage the atomizer, though many variable voltage mods have chips inside them to read out error codes in the event the voltage is set too high for the atomizer.

What is a Variable Wattage Mod?

Variable wattage are vaporizers that utilize electronic chips to regulate the watts and temperature of your vape tank. These devices give users the ability to control the wattage, voltage and temperature of their e-cig.

What does RMS mean? What about Average/Mean setting?

RMS stands for Root Mean Square and is a more accurate way of governing the output power of a device. It takes into account your current power and resistance then calculates the voltage output for you, and outputs a constant voltage when the battery is activated.

Average (or Mean) setting on the other hand works by taking the average of a number of samples in a given time to produce a correct voltage output. It can be compared to a pulse. This is a less accurate way of determining the voltage output for a specific power level and resistance.

What is a mechanical mod?

A mechanical mod is a simplified mod that operates by just putting a battery into a tube and manually pressing the battery so that the battery touches both the positive connection and negative connection points within the tube, causing the battery to activate the atomizer. The voltage of these devices is constant and determined only by the voltage of the battery inside the device. These devices run on the simple principles of electrical conductivity. The down side is these devices have no on/off feature so any time the battery touches the connection points it will activate the atomizer.

What kind of batteries are recommended for use inside a mod?

Every mod is different and many accept multiple battery sizes and styles, here are some basic and popular style batteries to use in modified devices: 18650, 18500, 18490, 18350, 26500, and 26650. We recommend using IMR batteries, these are batteries that are high discharge batteries and designed to suit the needs of most vapers.

Why are mods so much bigger than eGo style batteries?

Mods are designed to hold bigger or more batteries, these batteries are typically removable, they are also meant to work under more stressful conditions.

Why are mods more expensive?

Mods are a more permanent investment, they are designed to work better, last longer, and are made of higher quality materials. In general they tend to provide a better vaping experience, though many do come with a learning curve.

What is a recommended mod for someone who wishes to upgrade from an eGo style battery?

When upgrading from an eGo style device it's best to upgrade slowly and not too quickly because of several factors. eGo style tanks that screw on top of eGo batteries don't normally produce a lot of vapor or a lot of heat. Upgrading quickly to a unit that requires you to set your wattage super high would create an uncomfortable or a bad experience for a new user who isn't ready for that. To prevent those bad experiences from happening, we recommend devices like the SMOK NOVO 3 or the Geekvape Wenax Q or Geekvape Sonder Q. These are pod systems that are closely related to the experience eGo style vapors are used to. They don't produce as much vapor and heat as box mods, but are a reasonable upgrade from eGo style batteries.

What is battery venting?

Battery venting is when a battery has either shorted out or has been pushed beyond its capabilities and the battery begins to vent expanding gasses out of the cell to dissipate the heat. This is not a good thing and means your battery is done for and needs to be replaced.

How should I store the batteries for my mod?

We highly recommend storing batteries in a special battery storage box, when not in use. This reduces the likelihood of a bad accident from happening. Do NOT throw batteries in your purse, pocket, or bag! Further, we suggest storing them out of direct sunlight, away from heat, and out of the reach of children or pets.

Can I just leave my device turned on all the time?

No, this is not safe and can cause burns, or outcomes that are a lot worse. Leaving your device on can cause the battery to activate and fire the atomizer. The atomizer can then get very hot, and burn you or burn through wherever it is being stored. Also, the continuous power from the battery could cause the battery to go into thermal runaway and run the risk of the battery venting. Many devices now have automatic cut offs to prevent this from happening, but we still find it is important to turn off all devices when they are not in use.

How should I safely store my mechanical mod?

When using a mechanical mod, it is important to remove the battery when the device is not in use and store them in a battery safety box. Some mechanical devices have locking mechanisms that allow you to lock the bottom button down so it can not fire, but many don't, for this reason we highly advise all mechanical mod users to remove the batteries from the mechanical mod when they are not actively using it. Further, when you are not using your mechanical mod, it should not be stood up on a table or counter for storage and instead should be laid down on its side. If the mechanical mod is left standing up, the firing pin can be depressed and cause the battery to fire the atomizer unintentionally.

My device is hot. Is that safe?

Due to the nature of the devices and that their job is to heat up a liquid, the device will get hot, they are mostly made of all metal which conducts heat. It is important to let the device cool down if you do feel that it is too hot. A device that is constantly too hot may have a problem in the circuitry inside the device, or with the battery being used, or the atomizer may not be the right ohms compared to battery being used. It is important that the user be well educated about what atomizers and tanks can be used with which devices so that their device does not overheat. Also, to prevent your device from overheating, do not store your device in direct heat or sunlight or in hot cars.

Online Support

Why is my package taking so long to get here?

We ship via LSO ground and on average it takes between 3-5 days to receive a package. Once your package has shipped, you will be emailed a tracking number and a link that you can use to check the status of your package. If you need us to resend the tracking number, please send an email to service@vixenvapors.com. If your package is taking longer than the typical shipment times please contact the online support team at (817) 583-6409 so we can look into the delay.

Why does my payment card keep declining?

The majority of credit card issues can be resolved by verifying that the card information and billing information is typed in correctly. Verify that the billing address and zip code match the billing address and zip code on your credit card statement exactly. Please make sure that no spaces are added at the end of address lines or names.

Why did my package arrive opened?

Once a package has left our facilities, it is then entrusted to the hands of Lone Star Overnight, it then becomes their responsibility. Packages may have opened during transit, or may have been mishandled during the shipment process. Please contact service@vixenvapors.com if this happens.

Why are some products offered in stores but not online?

Some products offered at Vixen Vapors locations are exclusive in store only offers, and are not stocked online. The reason products may not be listed on line is due to a variety of reasons including: supplier minimums, customer support requirements, and physical space limitations. If you have seen or heard of a product carried in our store that is not listed online and would like to order it, please contact us at service@vixenvapors.com and we will see if they have one we can get for you!

Why did my order not go out until Monday?

If you placed your order on a Saturday, then it may not get shipped out until Tuesday, since we are closed Mondays. We strive to get your e-liquid and hardware orders sent out within 24 hours of your order being placed, however, we don't ship out orders Saturdays - Mondays.

Do you ship internationally?

No, we don't ship internationally due to federal regulations.

I received my package, but something is wrong with my order, what do I do?

Oh no! Well we pride ourself on having the best customer service of any e-liquid company out there, so it is our pleasure to resolve the issue for you! Please contact us at service@vixenvapors.com or by calling (817) 583-6409, so we can help you!

Our Custom E-liquid

What ingredients are used in manufacturing your e-liquid?

That is a great question! Here at Vixen Vapors we pride ourselves on our awesome e-liquids. We strive to use the finest ingredients we can find, to mix you up your favorite flavors, and your hand-mixed custom e-liquid! We use USP Propylene Glycol and USP Vegetable Glycerin, based in palm, as the two primary ingredients in our e-liquid. We use American manufactured, liquid nicotine based in either USP Propylene Glycol or USP Vegetable Glycerin that again has a palm base instead of a coconut base. We also use a variety of natural and artificial flavorings, from a broad spectrum of suppliers, none of which include diacetyl in their manufacturing process. These flavorings are either based in USP Propylene Glycol, USP Vegetable Glycerin, or Ethyl Alcohol. We also use Ethyl alcohol to dilute flavors that are too strong, or thin e-liquid that is high in VG content.

What is Ethyl Alcohol?

Ethyl Alcohol is another name for Pure Grain Alcohol

What is Vegetable Glycerin (VG)?

Vegetable Glycerin or Glycerol is a clear, sweet, highly viscous liquid that is widely used in foods, cosmetics, and pharmaceuticals. In most cases it is used as a humectant, as it has great moisturizing capabilities, as well as, it absorbs the moisture out of the air. Vegetable glycerin or glycerol is also used as a sweetener and a preservative in food applications, in pharmaceutical applications it is used in many liquid medications and cough syrups to improve taste, smoothness, and provide lubrication. Vegetable glycerin is naturally derived and considered organic.

For more uses of vegetable glycerin or glycerol visit:

What is Propylene Glycol (PG)?

Propylene glycol is a clear, viscous, non corrosive, non toxic, solvent, used in a plethora of products and industries. It is commonly used in food products, tobacco products, cosmetics, and pharmaceuticals. In certain medications, cosmetics, and food products, it acts as either an emulsifying agent, a drying agent, or a surfactant. It is also widely used to emulate smoke or fog for theatrical productions! Propylene Glycol is generally recognized safe for consumption by the FDA and has a very low rate of toxicity incidents.

For more information visit:

What Percentage of VG or PG should I get in my e-liquid?

This is a completely personal decision, and everyone likes something different. Here is the basic run down. The more PG you have in the e-liquid, the thinner the liquid is going to be, it will increase the throat hit creating more a burn when you inhale, and it will also allow the taste of the flavoring to be more obvious. The higher the VG content in the liquid the smoother the inhale will be, the softer the throat hit will feel, the flavors will not taste quite as strong, and you will exhale a larger amount of vapor. For smokers that have recently switched to vaping we typically recommend 40%VG and 60%PG. This is a nice middle ground that provides enough throat hit to simulate the feel of a cigarette, but also allows for a decent vapor production. However, if you really love exhaling vapors, you like to sub ohm, or cloud chase, you will want to drastically increase the VG content to at least 80%.

What VG/PG ratios do you offer?

Due to the ingredients in our flavorings we only offer the following VG/PG ratios 10%VG 90%PG, 20%VG 80%PG, 30%VG 70%PG, 40%VG 60%PG, 50%VG 50%VG, 60%VG 40%PG, 70%VG 30%PG and 80%VG to 20%PG.

We also offer 90%+ VG in our line of organic e-liquid! The other small percentage would be attributed to ethyl alcohol, a thinning agent so the flavoring or e-liquid is not so thick.

What nicotine strength should I get?

That is a hard one to answer in the FAQ section, we like to gather a bit of information from you, so that we can help get you the right level, please email us at service@vixenvapors.com or for quicker service call us at (817) 583-6409! Most people who switch from tobacco cigarettes see some success starting on a basic starter kit, with a nicotine level of 8mg.

What nicotine levels do you offer?

We offer 0mg, 1mg, 2mg, 3mg, 4mg, 5mg, 6mg, 8mg, 10mg, 12mg, 14mg, 16mg, 18mg, 24mg, 30mg, and 36mg. We do not sell liquids with a higher nicotine content than 36mg because we feel that it is unsafe.

I switched to vaping, but I find myself still craving cigarettes, what is the deal?

Well, your nicotine level could be too low, you might have started with the wrong nicotine level and we recommend increasing your nicotine 2mg at a time, to avoid the cravings in the future. Once you have established a more accurate nicotine level, if you wish to decrease the amount of nicotine in your liquid, we recommend decreasing the nicotine content by 2mg every 30-60 days.

I switched to vaping from smoking, but now I am getting headaches, why?

Changing the level of nicotine the body is used to getting can give you headaches. You can get headaches from too low a nicotine level, similar to withdrawal symptoms, or you could suffer from headaches from too high of a nicotine level. Too high of a nicotine level can also be identified by feeling overheated, heart palpitations, dizziness, vomiting, shakiness, nausea, and more. We recommend you speak with your physician regarding any of these symptoms and nicotine. We further recommend you speak with your physician before you make the change to vaping, to determine if it is a good option for you.

How long is e-liquid good for?

E-liquid has a standard shelf life of two years.

How should I store my e-liquid?

We recommend storing your e-liquid at room temperature or refrigerated. If you store it at room temperature this allows the nicotine and flavor to steep which can create better more rounded flavors, though it is a matter of opinion. Refrigerating your e-liquid can delay the nicotine and flavor steeping process, helping the e-liquid maintain the fresh flavor it has when it is newly mixed. We also recommend storing your e-liquid out of heat, direct sunlight, and out of the reach of children and pets, and with the cap on and secured, to prevent spills and accidental ingestion by kids or pets.

How do I safely store my e-liquid? (!)

E-liquids should be kept in tightly closed bottles that utilize child safety caps, and stored out of the reach of pets and children, out of direct sunlight and heat. We advise keeping them in high cabinets, or on the top shelf of a refrigerator to keep the liquid fresh for longer. e-liquid is safe to use for up to 2 years, and should be disposed of after 2 years.

Why is my liquid a different color from when I purchased it?

Some flavorings used in e-liquids change colors for different reasons, some change when mixed with nicotine, others change when introduced to the air, and some change when exposed to sunlight or heat. Most e-liquid will have a change in color due to the steeping process of the nicotine and the flavorings, some go from a pale yellow to a dark yellow, some go from clear to pink, and others change from a yellow to a brown color. In just about every case this is completely normal. If you have any concerns or feel like it is not normal please contact us at service@vixenvapors.com and we will look into the issue for you!

Why can't I taste my e-liquid flavor?

There are plenty of reasons why someone may not be able to taste their e-liquid flavor. Firstly, when making the change from smoking or dipping, it can take a few weeks for your tastebuds to recover and the flavors of other things to be tasted easily, as smoking and dipping can deaden your sense of smell and taste. Another reason could be that the VG content is too high, and it really mutes the flavor profile of the e-liquid. A third reason could be that you have been vaping the same flavor for a while, and your taste buds are kind of used to it, so the flavor doesn't seem as prominent as it has in the past.

Here are some options for dealing with those causes. You always have the option to double up or triple the amount of flavoring we mix into your e-liquid! Since we custom make all of the e-liquids to order, we can change the flavoring amount easily. You may also consider switching to a new flavor for a few days or a week, this is especially helpful if you have been vaping the same thing for a while! You may also consider buying e-liquid and letting it steep for a few days before you start using it!

Why is vaping really burning my throat?

If you are using an e-liquid high in Propylene Glycol content, then you may get a sore throat as Propylene Glycol in e-liquid causes the e-liquid to produce more of a punch to the throat when you are vaping it. Try ordering e-liquid with a higher Vegetable Glycerin content!

Similarly, if you are vaping and you feel like there is not enough throat hit, increase the Propylene Glycol content of the Liquid!

What is a safe nicotine level to use in my e-liquid?

While we are not doctors or experts on nicotine itself, we feel comfortable through research that a nicotine up to 36mg can be safe to use in e-liquids. That being said, 36mg is a very high nicotine level and we do not recommend it for everyone, and the nicotine level is going to purely relate to what your individual body can handle, as nicotine is absorbed differently in each person, this can depend on body size, tolerance, etc. We advise our customers to consult with their physician for questions about the nicotine levels they can use. We do have recommended nicotine levels for our customers based on research that relates to the type of tobacco cigarettes that were used prior to deciding to use an electronic cigarette. These are merely suggestions and the average nicotine level recommended is between 6mg and 12mg.

Can I leave my e-liquid in my car?

We advise all our customers NOT to leave e-liquid in their cars. We live in Texas and it gets hot here. The heat inside the car can cause the e-liquid bottles to leak, and can degrade the quality of the e-liquid inside the bottle.

I ordered e-liquid and I put it in my tank, well now there are cracks in my tank! What is going on?

The flavorings we use in our e-liquids are both naturally extracted and artificial. Some flavorings are naturally more acidic than others, the flavors that are highly acidic may react to the polycarbonate plastic and acrylic, causing it to crack. The most common flavors that cause this are Cinnamon, Banana, or Green Apple. These types of flavors must be vaped using metal, glass, or polypropylene atomizers and tanks. For a full list of these flavors please email us at service@vixenvapors.com or for quicker service call us at (817) 583-6409!

Stardusts, ViVi Novas, and Protanks

Why does my tank taste burnt?

This could be for a variety of reasons ranging from but not limited to the following: the wicks need to absorb more e-liquid so that the atomizer is appropriately coated., the tank may not have enough e-liquid to allow the wicks to absorb properly, it maybe time to replace the coils (Vivi Nova and Protank) or the tank (stardust), the voltage on the battery could be too high, the liquid could contain too much propylene glycol, or the nicotine level could be too high.

Why is my tank making a gurgling noise?

Tanks usually make this sound because there is liquid in the air tube. You can remove the excess e-liquid by placing a paper towel underneath the tank then gently blowing into the center tube.

Why are there cracks in my tank?

The tank could be cracked because the flavor used in the tank is an incompatible flavor to use with polycarbonate plastics, the mouthpiece may have also been screwed down too tight putting extra stress on the side walls, or the device could have been dropped or damaged in some other way.

How long do these tanks last?

Stardusts are meant to be disposable and be replaced every 1-2 weeks.

Vivi Novas and Protanks are meant to last a bit longer and are designed so that the user can just replace the atomizer coils in the tank. These coils should be replaced every 1-2 weeks.

Why is my tank leaking?

The tank could be leaking because it has lost an o-ring, the seals are not set properly, the tank was overfilled, the tank is cracked, or there is liquid in the center air tube!

How often should I change the coils in my Vivi Nova or Protank?

We recommend changing the coils every 1-2 weeks, when there is a constant burnt flavor, or you cannot get the atomizer to heat up.

How do I fill my tank?

The stardust and ViVi Nova are both filled by removing the mouthpiece, tilting the tank at a 45 degree angle and filling the tank by squeezing the e-liquid bottle so that the e-liquid runs down the side wall of the tank. Gradually move the tank to the vertical position and stop filling it when the e-liquid has reached the top fill line printed on the outside of the tank.

Protanks are filled by turning it upside down, removing the bottom cap, tilting the tank at an angle and filling the tank with e-liquid along the side wall.

Can I use incompatible flavors in a ProTank?

Why yes, yes you can!

What is pyrex?

Pyrex is a very sturdy and durable type of glass.

Wholesale Inquiries

How do I obtain a wholesale account?

If you want to carry some of our awesome hand-crafted and custom e-liquid, please contact us at wholesale@vixenvapors.com!